SAP Knowledge Base Article - Public

3439698 - Error "Fault:Message part {http://docs.oasis-open.org/ws-rx/wsrm/200702}CreateSequence was not recognized. (Does it exist in service WSDL?)" in Cloud Integration

Symptom

When trying to create a ticket follow-up document from C4C on external system, a message fails in CPI with error <Inbound processing in endpoint at /COD/ERP/SERVICEREQFOLLOWUP failed with message "Fault:Message part {http://docs.oasis-open.org/ws-rx/wsrm/200702}CreateSequence was not recognized. (Does it exist in service WSDL?)">, for integration flow Create Ticket Follow Up Document in SAP Business Suite. 

Environment

  • SAP Cloud Integration
  • SAP Cloud for Customer

Reproducing the Issue

  1. Access the SAP Cloud Platform Integration (CPI).
  2. Click on "All Artifacts Past Hours" messages under "Monitor Message Processing" section.
  3. Search for message ID with error <Inbound processing in endpoint at /COD/ERP/SERVICEREQFOLLOWUP failed with message "Fault:Message part {http://docs.oasis-open.org/ws-rx/wsrm/200702}CreateSequence was not recognized. (Does it exist in service WSDL?)"> .

Cause

There is a Web Service Application Protocol mismatch between C4C Communication System and CI communication channel.

Resolution

In order to solve the issue, please follow the steps below:

 

  1. In C4C, Go to Administrator, then General Settings, then Communication Systems.
  2. Open the Communication System ID that you wish to create the Ticket Follow Up Document.
  3. Click on Edit.
  4. Click on tab "System Instances".
  5. On Preferred Application Protocol dropdown, select "5 - Web Service".
  6. Click on Save.
  7. Now go back to the Communication System Overview.
  8. Open Communication Arrangement Creation of Service Ticket Follow Up. Document in SAP Business Suite.
  9. Click on "Save and Re-activate".
  10. Then trigger a new Message from C4C (do not re-start the existing one).

 

Keywords

Service Ticket Follow Up Document, Create Ticket Follow Up Document in SAP Business Suite, Web Service Application Protocol, <Inbound processing in endpoint at /COD/ERP/SERVICEREQFOLLOWUP failed with message "Fault:Message part {http://docs.oasis-open.org/ws-rx/wsrm/200702}CreateSequence was not recognized. (Does it exist in service WSDL?)"> , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Cloud for Customer core applications all versions