SAP Knowledge Base Article - Public

3439713 - Attachments are not Taken Over While Forwarding the Supplier Invoice Clarification Task to Accountant

Symptom

You have created a supplier invoice with attachments and it contains an active exceptions. Now you want to forward the supplier invoice clarification to another employee along with attachments, however attachments were not taken. 

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Supplier Invoicing work center
  2. Go to Invoices and credit memos view
  3. Select the relevant Supplier Invoice
  4. Select Edit and navigate to Attachments tab
  5. You can see the attachment
  6. Now go to Exceptions tab
  7. Click on Save and forward the clarification
  8. Invoice clarification sent to employee with out attachments

Cause

Currently when you forward the invoice clarification, system does not carry forward the attachments. This is the current behavior.

Resolution

Since the purpose of invoice clarification is to clarify about invoice, attachments are not included in the forward request. This can be taken as a new request and you can post the idea in influence forum - https://influence.sap.com/sap/ino/#/campaign/886.

Keywords

Attachments are not Taken Over  While Forwarding the Supplier Invoice Clarification Task to Accountant;Forwarding the Supplier Invoice Clarification Task to Accountant , KBA , SRD-SRM-SI , Supplier Invoicing , Problem

Product

SAP Business ByDesign 2402