Symptom
You have created a supplier invoice with attachments and it contains an active exceptions. Now you want to forward the supplier invoice clarification to another employee along with attachments, however attachments were not taken.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to Supplier Invoicing work center
- Go to Invoices and credit memos view
- Select the relevant Supplier Invoice
- Select Edit and navigate to Attachments tab
- You can see the attachment
- Now go to Exceptions tab
- Click on Save and forward the clarification
- Invoice clarification sent to employee with out attachments
Cause
Currently when you forward the invoice clarification, system does not carry forward the attachments. This is the current behavior.
Resolution
Since the purpose of invoice clarification is to clarify about invoice, attachments are not included in the forward request. This can be taken as a new request and you can post the idea in influence forum - https://influence.sap.com/sap/ino/#/campaign/886.
Keywords
Attachments are not Taken Over While Forwarding the Supplier Invoice Clarification Task to Accountant;Forwarding the Supplier Invoice Clarification Task to Accountant , KBA , SRD-SRM-SI , Supplier Invoicing , Problem