Symptom
When uploading an attachment to Candidate Profile, an error is displayed "An exception was encountered while uploading the Attachment".
Reproducing the Issue
- Try to upload a resume in Candidate Profile.
- An error is displayed "An exception was encountered while uploading the Attachment".
Cause
This is a generic error. A possible cause is that the OData API Entity Candidate is not found.
(For SAP Support: see internal memo)
Resolution
Refresh the metadata via Admin Center -> OData API Metadata Refresh and Export.
If the error persists, please open a Support ticket including the following details.
- Company ID
- Support Access
- Steps to reproduce the error
- Career Site URL (if external candidate)
- Approval to create a dummy candidate profile from external career site (if external candidate)
Keywords
RCM, Career site, career portal, candidate profile, resume, cover letter, attach, upload, error, DMS, OpenText , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem