SAP Knowledge Base Article - Public

3439804 - Candidate Profile - An exception was encountered while uploading the Attachment - Recruiting Management

Symptom

When uploading an attachment to Candidate Profile, an error is displayed "An exception was encountered while uploading the Attachment".

Reproducing the Issue

  1. Try to upload a resume in Candidate Profile.
  2. An error is displayed "An exception was encountered while uploading the Attachment".

Cause

This is a generic error. A possible cause is that the OData API Entity Candidate is not found.

(For SAP Support: see internal memo)

Resolution

Refresh the metadata via Admin Center -> OData API Metadata Refresh and Export.

If the error persists, please open a Support ticket including the following details.

  1. Company ID
  2. Support Access
  3. Steps to reproduce the error
  4. Career Site URL (if external candidate)
  5. Approval to create a dummy candidate profile from external career site (if external candidate)

Keywords

RCM, Career site, career portal, candidate profile, resume, cover letter, attach, upload, error, DMS, OpenText , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions