Symptom
User notices that all obsolete customers are not picked up for automatic deletion. It is not taking the entire data.
For Ex: 1000 Customers, It is taking 500 , 400 and 100 users every time with different runs.
Environment
SAP Cloud for Customer core applications
Reproducing the Issue
- Navigate to Data Protection and Privacy work center
- Go to Common Tasks view.
- Choose "Administer Obsolete Business Partner Removal Runs"
All obsolete customers are not picked up for automatic deletion.
Cause
There are few possible reasons for a customer/business partner not getting picked up in the obsolete deletion run.
1. The termination date(Date of Obsolete) of the business partner does not match the value which is mentioned in the code for deletion run.
2. The country value of the business partner is blank.
- Go to Business Partner Data work center
- Go to Business Partners view
- In details Tab
- Country data is not available
Resolution
This is system expected behavior.
See Also
Keywords
strange behavior, Obsolete Customers, automatic deletion, removal run, private accounts, prospect, Administer Obsolete Business Partner Removal Runs , KBA , AP-RC-ILM , ByD,C4C,Travel: Information Lifecycle Management , Problem