SAP Knowledge Base Article - Preview

3439932 - Incident Category & Cause Category are Updated for Tickets with Completed and Closed Status

Symptom

The Incident Category and the Cause Category can be updated for Tickets with Completed and Closed status.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications 2402

Keywords

data workbench, incident, cause, category, completed, closed , KBA , LOD-CRM-SRP-API , Ticket API & Odata , LOD-CRM-SRP , Service Request Processing , Problem

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