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SAP Knowledge Base Article - PreviewSymptom
You try to update the Service Category by Data Workbench for tickets which are Completed. Error message: "Changing Service Category not possible; field is read-only".
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2402
Keywords
data workbench, import, ticket, service category, completed, closed, status, field, read-only , KBA , LOD-CRM-SRP-API , Ticket API & Odata , LOD-CRM-SRP , Service Request Processing , Problem
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