SAP Knowledge Base Article - Preview

3440002 - TPO Self-Service Sesssion has Incomplete Service Structure

Symptom

  • The Technical Performance Optimization (TPO) self-service session in Solution Manger is showing a different Service Structure than before
  • The TPO Service Structure is incomplete and is showing fewer sections than expected
  • The icon next to "Session Initialization" shows "No Rating" instead of "Green Rating" when you hover your cursor over the icon
  • For example, a TPO session with an incomplete Service Structure may have an icon that looks like this in transaction SM_WORKCENTER -> Engagement and Service Delivery -> Active Sessions: 



    or an icon that looks like this in transaction DSA:


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Environment

Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-SER-EWA , EarlyWatch Alert , Problem

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