SAP Knowledge Base Article - Public

3440024 - Extensions For Advanced Filter Doesn't Display Any Fields


Extension fields for filter on Case Overview are not displayed in adaptation mode.


SAP Service Cloud Version 2

Reproducing the Issue

  1. Go to Case
  2. Enable Adaptation Mode
  3. Select the filter symbol
  4. Select the pencil in the filter section
  5. Select Add from list
  6. Navigate to Extensions
  7. Select arrow dropdown
  8. No fields are shown


The extension fields should be marked as filterable for them to show up in advanced filter popup.


  1. Go to Settings
  2. Go to Extensibility
  3. Go to Extensibility Administration
  4. Select Case
  5. Select required field
  6. Select Field Attribute
  7. Click show more properties
  8. Locate and enable the Filterable option


Extension field, hidden , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem


SAP Sales Cloud and SAP Service Cloud Version 2 1.0