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SAP Knowledge Base Article - PreviewSymptom
When a Case has a Processor assigned and an Account is added to the Case, the Processor gets cleared automatically.
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Environment
SAP Service Cloud Version 2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
Determination, Processor , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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