3440159 - Envelope could not be sent to DocuSign. Please check your DocuSign settings. - Onboarding

Onboarding Process Messages:

• Document Flow (1)
• Send forms for signature
  Envelope could not be sent to DocuSign. Please check your DocuSign settings.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Onboarding

1. Log in to the instance
2. Navigate to the To-Do panel
3. Business Process
4. View document creation errors for onboarding process [Process ID]
5. Onboarding Process Messages:
   • Document Flow (1)
   • Send forms for signature
     Envelope could not be sent to DocuSign. Please check your DocuSign settings.

• The file size is too large.
• Back-end logs:
  • {
      "errorCode": "REQUEST_ENTITY_TOO_LARGE",
      "message": "The request size of XXXXXXXX bytes exceeded the maximum size of 35651584 bytes."
    }

• Reduce or compress the file.
• For more information, please refer to the DocuSign guide: DocuSign Document and Envelope File Size Limitations

@Product Support: Please see Internal Memo

DocuSign Document and Envelope File Size Limitations

Onboarding, Onboarding 2.0, OBX, DocuSign, File Size, REQUEST_ENTITY_TOO_LARGE, exceeded the maximum size of 35651584 bytes, Request Entity Too Large, Envelope could not be sent to DocuSign. Please check your DocuSign settings. , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem