SAP Knowledge Base Article - Public

3440210 - CreatedByUser field is not correctly displayed in email templates

Symptom

 Field 'CreatedByUser' in E-Mail templates shows the CB user rather than the Person's full name. 

Environment

SAP S/4HANA Cloud Public Edition

Cause

This is currently a standard behavior. 

Resolution

The E-Mail template is based on CDS view I_BILLINGDOCUMENT and currently CreatedByUser is always the technical user that is CB user ID. 

Below are two example document objects where you see CB user:

There is no full name of user that created invoice available in billing output management.

Likewise, there is no full name of the creator of the Purchase Order in the Purchase order Email templates. Same is applicable for purchase requisition as well.

See Also

2963059 - How to Submit Feature Requests for SAP S/4HANA Cloud Product.

Keywords

CreatedByUser, email, template, CDS, I_BILLINGDOCUMENT, billing document, custom form, form template, Email body , KBA , SD-BIL-GF-OC-2CL , Output Control Billing (Public Cloud) , MM-FIO-PUR-PO , Fiori UI for Purchase Orders , Problem

Product

SAP S/4HANA Cloud Public Edition all versions