SAP Knowledge Base Article - Public

3440306 - The Limitations of Sender Address Field in Master template

Symptom

When maintaining the sender address field in master template, some contents cannot be shown in the preview.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Application and User Management -> Master Template Maintenance
  2. Choose the maser template and click Edit
  3. Maintain the contents in the Sender Address Field
  4. The contents are missing in the preview

Cause

There are some limitations of the Sender Address Field. If the content is out of the limitation, it will be ignored when preview.

Resolution

The followings are the limitation of the Sender Address field.

  1. The max number of characters is 255.
  2. The max row is three.
  3. For each row, there is a max length and the content can only shown in with this length. For the max length, please refer to the following image, the content in one row cannot exceed this length.
  4. If the content in one row exceeds the max length, the exceeded content will automatically move to the next row.
  5. If the last letter of the row exceed the max length, the whole last word will automatically move to the next row.
  6. The limitation cannot be changed in master template. If the customer need to exceed the limitation, they need to hardcode the sender details directly into their form.

Keywords

Master template, Sender Address, Missing Contents, Limitation , KBA , AP-RC-FF , Forms Flexibility , Problem

Product

SAP Business ByDesign all versions