3440333 - How to Get Correlation ID (X-Correlationid) & Joule DC while reproducing issues of Joule in SuccessFactors?

• This KBA explains how to Get Correlation ID while reproducing issue happens in using Joule in SucessFactors.
• You would like to know how to collect correlation id information and share it to SAP support team for Joule issue troubleshooting.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

• SAP SuccessFactors HXM Suite

Kindly follow:  3666014 - Information required for Joule troubleshooting - SAP for Me  that customer could help provide below required information when you are reproducing Joule issues in SuccessFactors in one zip file:

• Console Logs
• CorrelationID info
• Joule environment Info
• messages
• techInfo

We recommend customer follow KBA  3666014 - Information required for Joule troubleshooting - SAP for Me that could help user easily download and share the required information in customer case.

To SF Support team colleagues: Please see Internal Memo after getting Zip file customer shared about Joule logs.

In case you met problem when downloading Joule logs or unable to capture the required information, kindly follow below steps to maunally share correlation ID & Joule DC:

In here we take Google Chrome browser as example. Similar steps can be followed by using Microsoft Edge, Firefox.etc.

1. Login to SuccessFactors' homepage

2. Before launching Joule, right click mouse and choose "Inspect" tool from browser, click Network column after opening Inspect:

3. Launching Joule from SuccessFactors header, reproducing issue.

4. When the issue is reproduced, Find the correct API Call. Select the network tab, please pay attention that the "Request URL" must be your Joule tenant related URL, with the API paramter and bot name (sfsf_das_assistant). 

Correct format of the API URL is:

<BTP_Joulesubaccount>.<Jouledatacenter>.<joule-provider>.cloud.sap/api/protected/connect/clientapi/webclient/v1/sfsf_das_assistant/threads/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxx

https://YourJouleApplicationName.JouleDC.sapdas.cloud.sap/api/protected/connect/clientapi/webclient/v1/sap_digital_assistant//threads/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxx

5. After finding the correct API URL, Scroll down the Header, get the X-correlation ID and Timestamp, copy and past it to provide it in customer case, an Example:

Timestamp:Wed, 30 Apr 2025 04:28:29 GMT

X-Correlationid:e134d400-fa84-41c3-b66f-a88a7f68cf07 

Joule DC: eu12

5. Copy value of "X-Correlationid" entry in "Headers" tab (you should scroll down to the bottom from Headers to find the X-Correlationid).

6. Share it to SAP Support team for troubleshooting.

Confirm your Joule DC:

In the above Network logs, find the Joule's WebClient URL, the format should be:

<subaccount>.<datacenter>.<joule-provider>.cloud.sap/resources/webclient/test.html?botName=sfsf_das_assistant 

e.g. XXXXXX.eu10.sapdas.cloud.sap/resources/webclient/test.html?botName=sfsf_das_assistant => eu10 is the Joule Data Center.

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