SAP Knowledge Base Article - Public

3440333 - How to Get Correlation ID (X-Correlationid) while reproducing issues of Joule in SuccessFactors?

Symptom

  • This KBA explains how to Get Correlation ID while reproducing issue happens in using Joule in SucessFactors.
  • You would like to know how to collect correlation id information and share it to SAP support team for Joule issue troubleshooting.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HXM Suite

Resolution

In here we take Google Chrome browser as example. Similar steps can be followed by using Microsoft Edge, Firefox.etc.

1. Login to SuccessFactors' homepage

2. Before launching Joule, right click mouse and choose "Inspect" tool from browser, click Network column after opening Inspect:

3. Launching Joule from SuccessFactors header, reproducing issue

4. Select the API call in network tab with name "sap_digital_assistant" which is triggered when entering the query causing the issue

5. Copy value of "X-Correlationid" entry in "Headers" tab (you should scroll down to the bottom from Headers to find the X-Correlationid).

6. Share it to SAP Support team for troubleshooting.

See Also

3390798 - Joule availability in SAP SuccessFactors - SAP for Me

3428564 - Joule authentication not working when browser '3rd-party cookie blocking policy' is enabled - SAP for Me

Keywords

SAP SuccessFactors, Joule, SF, Digital Assistant , AI, copilot,  X-Correlationid, Correlationid, get corrlationid , KBA , LOD-SF-PLT-DA , Joule in SuccessFactors , CA-JOULE , Joule , How To

Product

SAP SuccessFactors HCM Suite all versions

Attachments

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