SAP Knowledge Base Article - Public

3440467 - Business User Password Mail does not Contain the User ID

Symptom

When setting up the password for a business user,  a mail will be send to the business users e-mail.

In the e-mail, the initial temporary password is included, but not the ID of the business user.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Business By Design

Reproducing the Issue

  1. Go to the work center Application and User Management
  2. Open Business Users view
  3. Open a newly created business user
  4. In the subtab Attributes set the initial temporary password
  5. After saving, the system sends out an e-mail to the business User with the temporary password

Cause

For security reasons the email contains only the password which is sent to the business user.

Resolution

The key user or system administrator needs to provide the business user with the user ID.

Keywords

business user, password, business user id, email, , KBA , SRD-CC-IAM , Identity & Access Management , Problem

Product

SAP Cloud for Customer core applications all versions