Symptom
System -> Monitor -> Trace populated with cloud connector and cloud agent errors when changing the trace level in System -> Administration -> System Configuration in SAC. E.g., :
- There is no SAP Cloud Connector (SCC) connected to your subaccount matching the requested tunnel for subaccount.
- Please verify SAP Cloud Platform Cloud Connector connection status; and check the Cloud Connector logs to see if the network firewall is blocking external access.
Environment
SAP Analytics Cloud 2024.2.8
Reproducing the Issue
- Login to SAC.
- Go to System -> Administration -> System Configuration.
- Change the Trace level.
- Now, go to System -> Monitor -> Trace.
Notice that multiple errors related to cloud connector and cloud agent are populated here.
E.g., :
- There is no SAP Cloud Connector (SCC) connected to your subaccount matching the requested tunnel for subaccount.
- Please verify SAP Cloud Platform Cloud Connector connection status; and check the Cloud Connector logs to see if the network firewall is blocking external access.
Cause
This is the behavior of the product.
Resolution
These errors are populated because SAC is reading all the misconfigured location IDs in the System -> Administration -> Data Source Configuration, when the Administration page is refreshed.
See Also
- Data Connectivity | SAP Analytics Cloud | SAP Community
- SAP Analytics Cloud – Authentication and Data Connectivity | openSAP (Course)
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
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Keywords
cloud connector, cloud agent, trace level, monitor, location ID, SAC, import , KBA , LOD-ANA-ADM , SAC Administration , Problem