SAP Knowledge Base Article - Public

3440708 - Status Triggered Email for the Hired Status is sent even though the Candidate cannot be hired due to an error

Symptom

A status triggered email for the Hired status gets triggered to the Recruiter even though the internal candidate does not get hired due to an error in MPH.

Error: The operation could not be performed because there were errors with other records reported. 

The expectation is that no email should be sent to the Recruiter if the internal candidate does not get hired.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

This scenario applies to the hire of internal candidates only.

  1. Go to Manage Pending Hire
  2. Select the Candidate
  3. Fill out the required fields
  4. Click on Submit
  5. An error occurs which prevents the candidate from being hired. Error: The operation could not be performed because there were errors with other records reported
  6. Nevertheless the hired status triggered email is being sent to the Recruiter (or any Recruiting Operators supposed to receive the email)

Cause

The customer has an EC rule to transfer direct reports from the internal candidate being hired to another user. The user performing the action in Manage Pending Hire (MPH) does not have the RBP to transfer the direct reports. 

As per the current version of the product (b2311) the update in RCM is made in a synchronized way and therefore the email is being sent despite the error. 

Resolution

In the next release (b2405) we will change this behaviour by using an asynchronized way to update RCM. Therefore, the update to RCM will be made only if the hire is successful. 

Please find the release dates below:

First Half 2024:  

  • Preview: April 19-21
  • Production: May 17-19

Workaround (for the EC error) until b2405 release: give the user performing the action in MPH the necessary permission to perform the task or disable the rule. Based on the rule condition, when the login user is in a certain permission group, don't allow she/him to update jobrel. Please  give the MPH HR user correct permission or disable the rule. 

Keywords

Email, Candidate, Internal, Transfer, MPH, Status, Hired, Reports, People, Permission, Operation , KBA , LOD-SF-RCM-MPH , Manage Pending Hire , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions