SAP Knowledge Base Article - Public

3440709 - 500 - Deletion of the user failed error during DRTM Purge


When running a DRTM Master Data Purge get error:
DRTMMasterLMSGroupObjectType 500 - Deletion of user failed error


SAP SuccessFactors Learning
SAP SuccessFactors HXM Suite

Reproducing the Issue

Run Master Data Purge finishing as completed with errors and note the symptom above mentioned.


Defect with circular keys related to triggers added to PA_EQB_STUD_QUIZ table where multiple historic data entries may exist.


Code fix via LRN-154919 targeted for 1H2024
Workaround: Reach out to Sf Learning Cloud Product Support mentioning this KBA and error along with support access and purge request ID to validate the internal backend symptoms along with approval to run script to resolve.


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SAP SuccessFactors HXM Core 2311 ; SAP SuccessFactors Learning 2311