SAP Knowledge Base Article - Public

3440709 - 500 - Deletion of the user failed error during DRTM Purge

Symptom

When running a DRTM Master Data Purge get error:
DRTMMasterLMSGroupObjectType 500 - Deletion of user failed error

Environment

SAP SuccessFactors Learning
SAP SuccessFactors HXM Suite

Reproducing the Issue

Run Master Data Purge finishing as completed with errors and note the symptom above mentioned.

Cause

Defect with circular keys related to triggers added to PA_EQB_STUD_QUIZ table where multiple historic data entries may exist.

Resolution

Code fix via LRN-154919 targeted for 1H2024
Workaround: Reach out to Sf Learning Cloud Product Support mentioning this KBA and error along with support access and purge request ID to validate the internal backend symptoms along with approval to run script to resolve.

Keywords

sap, sf, successfactors, success, factors, learning, lms, DRTMMasterDataPurge, master, data, purge, DRTMMasterLMSGroupObjectType, 500, Deletion, of, user, failed, error, PA_EQB_STUD_QUIZ, trigger, PT_AU_EQB_STUD_QUIZ, INC6810293, LRN-154919, KI2311 , KBA , LOD-SF-LMS-USR , User Entity , LOD-SF-LMS-UDR , User Data Purge , LOD-SF-LMS , Learning Management System , Bug Filed

Product

SAP SuccessFactors HXM Core 2311 ; SAP SuccessFactors Learning 2311