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3440923 - Multiple errors when changing data source after configure STS communication on BI 4.2, BI 4.3 and above

Symptom

Data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Error message:

  1. Filed to connect to the OLAP source: Unexpected exception while calling the SL service
  2. while trying to invoke the method com.businessobjects.mds.olap.protocol.bics.BICSClient.startStatisticEvent of a null object loaded from field com.sap.sl.proxyconsumption.services.olapaccess object loaded from local variable "this"
  3. "Null"

Both JCO and STS log shows:

com.sap.conn.jco.JCoException: (103) JCO_ERROR_LOGON_FAILURE: Name or password is incorrect (repeat logon) (remote system is [xx|xx.xx.xx.xx|xx])

Caused by: RfcException raised by system [xx|xx.xx.xx.xx|xx]:
    message: Name or password is incorrect (repeat logon)
    return code: RFC_SYS_EXCEPTION (3)
    error group: 103
    key: RFC_ERROR_LOGON_FAILURE
    at com.sap.conn.rfc.api.RfcApi.RfcOpen(RfcApi.java:200)
    at com.sap.conn.jco.rt.ClientConnection.connectInternal(ClientConnection.java:597)
    ... 63 more
Caused by: RfcException raised by system [xx|xx.xx.xx.xx|xx]:
    message: Name or password is incorrect (repeat logon)
    return code: RFC_SYS_EXCEPTION (3)
    error group: 104
    key: RFC_ERROR_SYSTEM_FAILURE
    at com.sap.conn.rfc.engine.RfcIoOpenCntl.RfcReceive(RfcIoOpenCntl.java:2140)
    at com.sap.conn.rfc.api.RfcApi.RfcOpen(RfcApi.java:180)
    ... 64 more
Caused by: com.sap.conn.rfc.exceptions.RfcGetException: Name or password is incorrect (repeat logon)
    at com.sap.conn.rfc.engine.RfcImp.ab_rfcerror(RfcImp.java:931)
    at com.sap.conn.rfc.engine.RfcGet.ab_rfcget(RfcGet.java:194)
    at com.sap.conn.rfc.engine.RfcRcv.ab_rfcreceive(RfcRcv.java:41)
    at com.sap.conn.rfc.engine.RfcIoOpenCntl.RfcReceive(RfcIoOpenCntl.java:2078)
    ... 65 more


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Environment

  • SAP BusinessObjects Business Intelligence Platform(BI) 4.2, 4.3 +
  • Web Intelligence
  • Windows
  • Linux / Unix 

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

biauth htkba htkb mkba vkba vkb sts unix linux windows certificate keystore mysapsso2 entitlement sso bi boe bip bobj bobi 42 4.2 4x secSAPR3 , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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