SAP Knowledge Base Article - Public

3441141 - Unable to change e-mail address of a user in Email Integration Work Center

Symptom

When an administrator tries to change Email ID for a user in User Settings an error "Iss-251: conflict by identify settings with user" occurs.

Environment

SAP Cloud for Customer.

Reproducing the Issue

  1. Navigate to Email Integration
  2. Go to Groupware Settings
  3. Go to Users facet and select relevant user
  4. Go to Email Configuration
  5. Try to change Email

See Error: ISS-251: conflict by identify settings with user.  

Cause

There is already a user in the system who uses that email account and the system does not allow these changes to avoid the email accounts duplication. 

Resolution

Delete the existing Email ID of the user from Groupware settings and try to change mailbox connectivity again.

Keywords

C4C,Groupware settings. , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

Product

SAP Cloud for Customer core applications 2402