3441301 - Transition of SAP SuccessFactors Recruiting Marketing (RMK) Solution from Chicago Data Center (CH1) to Microsoft Azure US East (DC68) Data Center

SAP tailors our vision to one specific goal- supporting you, our valued customer, as you reinvent the way you run your business. SAP provides solutions to help increase productivity, resilience, and sustainability. As part of our commitment to your success, we delivered SAP's Next-Generation Cloud Delivery Program, a significant infrastructure upgrade, to accelerate the speed of transitioning our cloud solutions to state-of-the-art environments.  

As a continuation of our efforts to deliver the best service possible to our customers, we are transitioning your SAP SuccessFactors Recruiting Marketing (RMK) solution from the Chicago Data Center (CH1) to the Microsoft Azure US East (DC68) Data Center.   

This Knowledge Base Article (KBA) aims to provide you with details of the transition as well as the actions required to ensure your system and configuration readiness for this data center transition. Collaborate with your technology team to review and complete the actions effectively

SAP SuccessFactors Recruiting Marketing

Transition Schedule
To ensure a smooth transition, please note the following schedule for your Preview and Production environments:

Preview Environment:
Start Date & Time: July 27, 2024, 04:00 UTC
End Date & Time: July 27, 2024, 11:00 UTC

Production Environment:
Start Date & Time: August 10, 2024, 04:00 UTC
End Date & Time: August 10, 2024, 11:00 UTC

Impact: Users cannot access the RMK Preview and Production instances during the scheduled transition windows.
Site visitors see a maintenance page. 

Change to IP Address
There will be changes to the IP address for the RMK service (Portal URL) based on the destination data center.
Currently, the IP address for the RMK service in Chicago DC (CH1) Preview and Production is 23.253.31.170.
Once your instance is transitioned to DC68, the corresponding IP address for this URL will be 20.72.77.70 for Preview and Production.

Required Actions: If you have any allowlisting on the networks you use to access your Preview or production Instance of Recruiting Marketing and/or you have any third party integrations that limit connectivity to or from our servers Please make sure you update any appropriate ACL with the new IP address.

DNS configuration with A-record (Production only) 
Even though a CNAME entry pointing to the RMK URL is the recommended configuration, you may be using an A-Record instead. In this case you must make sure you change the IP address in your DNS configuration to point to the new IP address of the datacenter as soon as possible after the migration date. 
Note if this is not done within 10 days following the migration date your site will stop working.

Third party Services implementation (Production only) 
If you have implemented any solution which sits in front of RMK (such as Web Application Firewall, CDN, etc.) please contact your administrator to make sure your configuration is updated after the migration to account for the new IP address.
Note if this is not done within 10 days following the migration date your site will stop working. 

KBA , LOD-SF-RMK-COR , RMK Core Platform , LOD-SF-RMK , Recruiting Marketing , How To