SAP Knowledge Base Article - Public

3441392 - Alias account causes multiple failures in Jam

Symptom

Unable to navigate to multiple parts of Jam while on Alias account and also getting error "Forbidden".

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  • Step 1 Login to the instance
  • Step 2 Click the module picker and go to Jam
  • Step 3 Click on the profile icon and switch to the Alias account
  • Step 4 Go to any Group
  • Step 5 Click on some tabs within the group like Content and it will give an error "Forbidden" or it click into any part of the page and most of it will be unresponsive.

Resolution

Engineering team is already engaged and KBA will be updated further.

Keywords

Jam, error, Forbidden, blank, unresponsive, Alias, not working. , KBA , LOD-SF-JAM-CNT , Content, File Sharing & Upload , Problem

Product

SAP SuccessFactors HXM Core 2311