Symptom
- In the Onboarding Dashboard, the "Assigned To" is blank/empty for the "Review New Hire Data" task.
- In the To-Do panel > Business Process, an error is present:
- View Onboarding Data Review Errors for Onboarding Process [Process ID]
- New Hire Data Review (1)
- Rule execution for responsibility group assignment
- Responsibility configuration was not set by the rule as the conditions did not match. Please update the rule conditions.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Log in to the instance
- Go to the Onboarding Dashboard
- Search for the affected onboardee
- Task: Review New Hire Data
- Assigned To = Blank/Empty
- Navigate to the To-Do panel > Business Process:
- View Onboarding Data Review Errors for Onboarding Process [Process ID]
- New Hire Data Review (1)
- Rule execution for responsibility group assignment
- Responsibility configuration was not set by the rule as the conditions did not match. Please update the rule conditions.
Cause
- The business rule lacks the "Onboarding Task Participants Rule Model.Process.Process Type is equal to Onboarding" condition.
- This condition is necessary for the system to identify what type of process does the onboardee have.
Resolution
- Ensure that the business rule (Scenario: Assign a responsible group to review New Hire data or Employee data. (ONB2ProcessTaskParticipantsConfigRule)) has the following condition under the If & Else If statements.
- Restart the Business Process error or test with a new candidate.
See Also
Keywords
Onboarding, Onboarding 2.0, OBX, Review New Hire Data, Assigned To, Business Rule, responsibility group, assignment rule, assignment group , KBA , LOD-SF-OBX-DC , Personal Data Collection , LOD-SF-OBX-ADM , Admin UI , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public