Symptom
Offboarding is not triggering for candidates created in Bulk
or
Offboarding is not being triggered even if the event reason had informed correctly.
Environment
SAP SuccessFactors Onboarding
Cause
Cause 1: The rule to initiate Offboarding contain conditions to duplicated fields.
Cause 2: Missed permission
Cause 3: Trigger Rule not enable
Resolution
Solution 1: If a field condition is duplicated and the conditional command "AND" is used for the same field, the rule will attempt to validate it and only find the value once, so the match will not occur.
For example:
The rule is configured as below:
If:
Job Information. Event Reason = value 1
AND
Job Information. Event Reason = value 2
In this case, the rule will attempt to validate the Event Reason with both value 1 and value 2.
You need to adjust the rule by removing one of the duplicate values from the conditional command "AND."
If you need to validate whether an employee has one value or another, you need to create a block with "OR" validation.
Solution 2:
Value for this flag is decided based on Enable Business rules for selected entities permission under Employee Central Import Settings category. Please add this permission (Employee Central Import Settings > Enable Business Rules) and run a new test.
Solution 3:
Rule trigger under Manage Business Configuration > Job Info > Trigger Rules > Job Information Model onPostSave for termination need to be enabled.
Keywords
Onboarding, obx, offboarding, termination, event, reason, not, triggered, trigger, onb, rule, trigger, enable, jobinfo, no event , KBA , LOD-SF-OBX-OFP , Offboarding 2.0 , Problem