SAP Knowledge Base Article - Preview

3441418 - "Quick search cannot be performed due to view configuration or Customizing" - SAP Solution Manager

Symptom

When selecting a quick search, the following error appears:

"Quick search cannot be performed due to view configuration or Customizing"

Details:

The quick search cannot be performed. This could be due to the following causes:

  • A search attribute included in the quick search is not available in the current UI configuration.
  • A main category included in the quick search is not included in the relevant agent inbox (inbox) profile.

System Response

The quick search has been canceled.

Procedure

Contact your system administrator.

Procedure for System Administration

  • Ensure that all search attributes that are included in the quick search are contained in the relevant search view configuration.
  • Ensure that all main categories that are included in the quick search are assigned to the relevant inbox profiles.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

Solman, ITSM, inbox profile. , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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