3441561 - "An unexpected error occurred in SAC Agent, please contact your administrator" error occurs in SAC when create an import connection to SAP Universe

"An unexpected error occurred in SAC Agent, please contact your administrator" error occurs in SAC when create an import connection to SAP Universe

• SAP Analytics Cloud 2024.2.8
• SAP Business Intelligence Platform 4.3 SP03 Patch8
• SAP Analytics Cloud Agent 1.0.373

• Configure Import Data Connection to an SAP Universe according to SAC help guide: https://help.sap.com/docs/SAP_ANALYTICS_CLOUD/00f68c2e08b941f081002fd3691d86a7/221a85298685468f8ab6efbb91e13d05.html?locale=en-US
• "An unexpected error occurred in SAC Agent, please contact your administrator" error occurs in SAC when create an import connection to SAP Universe.
• The following error could be seen from traffic trace of SCC which could be captured according to KBA 2630653 - HOW-TO: Collect traces to help troubleshoot errors and issues when importing data from on-premise data sources in SAP Analytics Cloud (SAC) ***Master KBA ***

  {"status":"fail","messageId":"ERROR_IN_DAE_C4AAGENT_SERVICE","args":["java.security.spec.InvalidKeySpecException: java.security. KeySpecException: java.security.InvalidKeyException: Error [0xa0100000]: A function called indirectly got an invalid parameter"],"cause":"java.security.InvalidKeyException: Error [0xa0100000]:A function called indirectly got an invalid parameter"}

3392922 - CCL version incompatibility causes logon failure from different BOE client to BI server with "Error [0xa0100 000]: A function called indirectly got an invalid parameter"

Please apply the steps in KBA 3392922 to copy the following CCL libraries files from BI server to Cloud Agent: (\tomcat\webapps\C4A_AGENT\WEB-INF\lib)

• sapjce.jar
• sapcrypto.dll/libsapcrypto.so
• slcryptokernel.dll/libslcryptokernel.so
• slcryptokernel.dll.sha256/libslcryptokernel.so.sha256

About the installed path of these CCL libraries, as mentioned in KBA 3392922, please check the Table-1 of KBA 3101582 - How to resolve SAPJCE related errors for different scenarios

• SAP Analytics Cloud Best Practices and Troubleshooting Community expert page
• SAP Analytics Cloud – Authentication and Data Connectivity openSAP course (free!)
• 2540886 - How to export data from models in SAP Analytics Cloud?
• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
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• 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
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• SAP Analytics Cloud Get More Help and SAP Support
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