SAP Knowledge Base Article - Public

3441897 - [[RECRUITING_ERP_JOBREFERRAL_URL]] not working correctly

Symptom

When the token [[RECRUITING_ERP_JOBREFERRAL_URL]] is used in an email it resolves correctly, but when the URL is clicked on the URL changes and a 404 error occurs.

Environment

SAP SuccessFactors Recruiting Management

Cause

There is a data issue with the email template.

Resolution

To resolve the error please try the following:

  1. Admin Center>Manage Recruiting Email Templates>Select email template
  2. Copy the body of the email template and then paste it into Notepad
  3. Copy the body of the email template from Notepad back into the email template in the instance
  4. Admin Center>Recruiting Email Triggers>Select email trigger
  5. Disable trigger and then re-enable it
  6. From the "Email Template" drop-down, choose a different template and then re-choose the desired email template.
  7. Click Save
  8. Admin Center>OData API Metadata refresh & Export>Refresh
  9. Log out then log back in
  10. Trigger email again and token should resolve

Keywords

KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors HXM Core 2311