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SAP Knowledge Base Article - PublicSymptom
How long does the logs are maintained in Read Access Logs?
Environment
- SAP Service Cloud v2
- SAP Sales Cloud v2
Cause
The logs are maintained for a period of 14 days, after which they’re automatically deleted from the database.
Resolution
You can click on the download button in Read Access Logs screen and download the data as .json before it reaches the end period.
See Also
Help Documentation: Read Access Logs
Keywords
KBA , CEC-CRM-RAL , Read Access Logging for SAP Sales/Service Cloud , How To
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
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