SAP Knowledge Base Article - Public

3441931 - Retention Period For Read Access Logs

Symptom

How long does the logs are maintained in Read Access Logs?

Environment

  • SAP Service Cloud v2
  • SAP Sales Cloud v2

Cause

The logs are maintained for a period of 14 days, after which they’re automatically deleted from the database.

Resolution

You can click on the download button in Read Access Logs screen and download the data as .json before it reaches the end period.

See Also

Help Documentation: Read Access Logs

Keywords

KBA , CEC-CRM-RAL , Read Access Logging for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0