SAP Knowledge Base Article - Public

3441988 - Start button not enabled in Signature step - Onboarding

Symptom

The button for start the signature step is greyed out.

Environment

SAP SuccessFactors Onboarding

Cause

The permission to edit compliance is missed in External User role. 

Resolution

Please grant the following permissions to the External User role:

  • Onboarding or Offboarding Object Permissions > Document Template> edit
  • The permission Employee Data > Employment Details  > Employment Details MSS is allowed > edit

    

See Also

Role-Based Permissions for New Hires as External Users

Keywords

Onboarding, obx, external, user, candidate, can, not, cannot, ablo, start, button, grayed, out, disabled, document, documents, template , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem

Product

SAP SuccessFactors Onboarding all versions