SAP Knowledge Base Article - Public

3441989 - Usage Type Field Cannot Be Changed For Child Account In Account Hierarchy


In Account Hierarchy view, once you try to create add a new child account, the Usage Type field is filled automatically and is not editable.


  • SAP Service Cloud v2
  • SAP Sales Cloud v2

Reproducing the Issue

  1. Open left menu.
  2. Navigate to Account Hierarchy view.
  3. Click on + for a parent account line.
  4. The child account addition screen will appear.
  5. Result: Usage type is not editable.


The Usage Type field is prefilled with the value of parent (top account) and cannot be modified.


This is currently system behavior.

See Also

Help Documentation: Account Hierarchy


KBA , CEC-CRM-ACH , Account Hierarchy , How To


SAP Sales Cloud and SAP Service Cloud Version 2 1.0