3442509 - Email channels not available in the From field when sending emails from an Appointment

• Empty list of email channels on the appointments page.
• How to add new email channels for the "Appointment" object?.

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0

1. Navigate to the Appointments page.
2. Open any appointment and click on the email icon next to the Appointment Invitees
3. Observe the absence of email channels in the list.

• All existing active email channels are configured for Case.
• This is the reason no email channel is present under the From field

• Add the channel for the appointment object intended.
  1. Go to Settings -> Emails -> Channels
  2. Open the corresponding email channel that is intended to be used for Appointments
  3. Under Object, select Appointment
  4. Activate the channel if it was not already activated

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