SAP Knowledge Base Article - Public

3442538 - Error when reviewing and launching AICC content within courseHome

Symptom

With certain AICC content (like skillsoft AICC), cannot review content as it gives error upon launching: Error=1 Error_text=Invalid Command Version=2.2

Environment

SAP SuccessFactors Learning (LMS)

Reproducing the Issue

  1. Navigate to review content for certain AICC content.
  2. Attempt to launch content again and incur error.

Cause

When initially launching AICC URL is:
     action=launch&courseId=<number>&AICC_SID=<somevalue>&AICC_URL=https%3a%2f%2f<tenant>%2flearning%2fPwsAicc 

Verse when reviewing contains different AICC_SID & appended with ReviewMode=true:
     action=launch&courseId=<number>&AICC_SID=<someValue>&AICC_URL=https%3a%2f%2f<tenant>%2flearning%2fPwsAicc%26reviewMode%3dtrue

Some AICC vendors (i.e. Skillsoft) utilize action=review instead reviewMode to allow relaunching and preventing of additional completions being sent:
     action=review&courseId=<number>&AICC_SID=<someValue>&AICC_URL=https%3a%2f%2f<tenant>%2flearning%2fPwsAicc

Resolution

Enhancement has been made per LRN-153651 targeted for 1H2024 to account for different methods to allow launching of non-OCN API AICC content in CourseHome while reviewing content.
For OCN API AICC courses, See reference KBA 2443061 - Enhancement Request: Unable to review content from Open Content Network (OCN) courses - SAP for Me 

See Also

KBA 2443061 - Enhancement Request: Unable to review content from Open Content Network (OCN) courses - SAP for Me 

Keywords

sap, sf, successfactors, success, factors, learning, lms, LRN-153651, KI2311 , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-CHM , Course Home , Bug Filed

Product

SAP SuccessFactors Learning 2311