SAP Knowledge Base Article - Public

3442644 - Approval Process is not Triggered for Customer Invoice created for a Sales Order.


You have enabled the approval for Customer Invoice and defined the approval process. However, when you release a Customer Invoice for a Sales order from Outbound delivery Invoice Request or Sales Order Invoice Request, the approval process is not triggered. The invoice is created and released directly.



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Reproducing the Issue

  1. Go to Customer Invoicing work center
  2. Go to Invoice Documents
  3. Search for Invoice XXX(XXX is the ID of the Customer Invoice)
  4. You can see approval status is Approval not necessary
  5. However you have set up the approval process for customer invoicing, you expect the Customer Invoice to go Approval.


This is the expected system behavior. There is no Approval Processes for Customer Invoices other than when created manually. Hence, a Customer Invoice created from a Sales Order is not sent for Approval. The Customer Invoice will be sent to Approval only when it is created from a Manual Invoice Request.



If you require Approval for all Business Processes ending in Customer Invoicing, you can set up Approvals earlier, on the Sales Order, for instance so that you can control the information that is derived on the Customer Invoice.



Sales Order request, approval, no approval task, outbound delivery invoice request; , KBA , SRD-CRM-INV , Customer Invoicing , Problem


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