SAP Knowledge Base Article - Public

3442919 - Custom cards or quick actions are showing in mobile app when the setting is turned off

Symptom

  • Custom cards are still visible in mobile app when the "Show card in mobile app" setting is turned off.
  • Quick actions are still visible in mobile app when the "Show quick action in mobile app" setting is turned off.

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Mobile

Reproducing the Issue

1st Scenario: 

  1. Go to Manage Home Page > Organizational Updates
  2. On the affected card, click on Edit card
  3. Search for the "Show card in mobile app" setting and notice that it is turned off
  4. Login into the mobile app and the affected card is visible

2nd Scenario:

  1. Go to Manage Home Page > Quick Actions
  2. On the affected custom quick action, click on Edit quick action
  3. Search for the "Show quick action in mobile app" setting and notice that it is turned off
  4. Login into the mobile app and the affected custom quick action is visible

Resolution

Engineering Team has fixed the issue and it will be deployed as a part of the monthly release - March 2024.

For more information about Mobile Monthly Release, please refer to the following documentation: 

See Also

Ability to Hide Custom Home Page Content in the iOS and Android Mobile App

Keywords

SF, Successfactors, mobile, app, card, quick action, disabled, INC7548212
, KBA , LOD-SF-PLT-MOB , Mobile Issues , Bug Filed

Product

SAP SuccessFactors HXM Core 2311