SAP Knowledge Base Article - Public

3442944 - How to Populate the "Frequency" column for Employer Contribution on Benefit Cart - Employee Central

Symptom

When opening the employee's Benefit Cart, the Frequency Column of the Employer Contribution is empty, while the column for the Employee's contribution is populated.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."  

Environment

SAP SuccessFactors - Employee Central

Reproducing the Issue

  1. Go to the Employee's Benefit Overview Page;
  2. Click on the Cart Icon;
  3. The listed Benefits will show the Frequency value only for the Employee Contribution and not for the Employer Contribution.

Cause

This is expected Behavior. 

Resolution

The Employer Contribution Frequency is only set for HSA Savings Plan Benefit as HSA is the only Benefit where it's possible to have different frequencies for Employee and Employer.

Keywords

Employer Contribution, Benefit Cart, Frequency column, HSA Frequency, Different frequency , KBA , LOD-SF-EC-GBF , Global Benefits , How To

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM all versions