Symptom
When opening the employee's Benefit Cart, the Frequency Column of the Employer Contribution is empty, while the column for the Employee's contribution is populated.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors - Employee Central
Reproducing the Issue
- Go to the Employee's Benefit Overview Page;
- Click on the Cart Icon;
- The listed Benefits will show the Frequency value only for the Employee Contribution and not for the Employer Contribution.
Cause
This is expected Behavior.
Resolution
The Employer Contribution Frequency is only set for HSA Savings Plan Benefit as HSA is the only Benefit where it's possible to have different frequencies for Employee and Employer.
Keywords
Employer Contribution, Benefit Cart, Frequency column, HSA Frequency, Different frequency , KBA , LOD-SF-EC-GBF , Global Benefits , How To