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3443005 - Multiple device change RBA rules always trigger TFA on every login regardless of API key inclusions

Symptom

Multiple device change RBA rules always trigger TFA on every login regardless of API key inclusions

Example scenario:

Global Device Change for apikey A will prompt for TFA after 60 seconds (i.e., TFA for every user on every login)
Global Device Change for apikey B,C,D will prompt for TFA after 1 week

Results:  For apikeys A,B,C or D, 60 seconds is used for device expiration


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Environment

  • SAP Customer Data Cloud
  • Risk-Based Authentication (RBA)

Product

SAP Customer Data Cloud all versions

Keywords

Gigya, RBA, MFA, two factor authentication , KBA , CEC-PRO-PNS , Privacy & Safety (Consent, RBA - Risk-Based Authentication) , Problem

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