SAP Knowledge Base Article - Public

3443042 - Interview Scheduling - Unable to delete an interview after clicking x button "Delete Email Template Not configured" - Recruiting Management

Symptom

  • Unable to delete an interview after clicking x button.
  • A message 'Delete Email Template Not configured' is displayed at the top of the page.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Interview organizer navigates to Interview Scheduling.
  2. Locate the job requisition and display 'Interviews'.
  3. Click the x button to delete an interview.
  4. Click OK on the dialog "Are you sure you want to delete this interview?".
  5. The interview is not deleted after page loading.

Cause

The deletion fails when the Interview Delete Notification is not enabled.

Resolution

  1. Navigate to Manage Recruiting Email Templates.
  2. Create an email template for Interview Delete Notification.
  3. Navigate to Recruiting Email Triggers.
  4. Enable the trigger 'Interview Delete Notification' and associate the email template with it.

See Also

KBA 2277527 - How to notify participants of interview that Interview is Delete - Recruiting Management

Keywords

RCM, interview, delete, email, trigger, notification, job requisition, fail , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

Product

SAP SuccessFactors Recruiting all versions