Symptom
- Unable to delete an interview after clicking x button.
- A message 'Delete Email Template Not configured' is displayed at the top of the page.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Interview organizer navigates to Interview Scheduling.
- Locate the job requisition and display 'Interviews'.
- Click the x button to delete an interview.
- Click OK on the dialog "Are you sure you want to delete this interview?".
- The interview is not deleted after page loading.
Cause
The deletion fails when the Interview Delete Notification is not enabled.
Resolution
- Navigate to Manage Recruiting Email Templates.
- Create an email template for Interview Delete Notification.
- Navigate to Recruiting Email Triggers.
- Enable the trigger 'Interview Delete Notification' and associate the email template with it.
See Also
KBA 2277527 - How to notify participants of interview that Interview is Delete - Recruiting Management
Keywords
RCM, interview, delete, email, trigger, notification, job requisition, fail , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem
Product
SAP SuccessFactors Recruiting all versions