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3443050 - UnknownHostException when calling SuccessFactors from Cloud Integration

Symptom

You have an Iflow where the SuccessFactors system is called from the CPI system.
During the message process the connection to SF system fails and the following error can be seen in CPI MPL log:

com.sap.gateway.core.ip.component.odata.exception.OsciException: Error in retrieving Authorization header, cause: java.net.UnknownHostException: <configured SF address>: Name or service not known


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Environment

  • Cloud Integration
  • SAP Integration Suite

Product

Cloud Integration all versions ; SAP Integration Suite all versions

Keywords

SAP Cloud Platform Integration, SAP HCI, SAP CPI, SCPI, SAP Integration Suite, UnknownHostException, Name or service not known, SF address , KBA , LOD-HCI-PI-CON-SOAP , SOAP Adapter , Problem

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