SAP Knowledge Base Article - Public

3443097 - Recommendation Model Templates are not available.

Symptom

The list of recommendation model templates is empty.

Environment

SAP Marketing Cloud

Reproducing the Issue

  1. Open tile 'Manage Recommendation'.
  2. Open tab 'Model Overview'.
  3. Click on the Create button.
  4. Choose Scenario
  5. Try to choose the model template.

Cause

You have to restore the recommendation scenario to bring the SAP delivered templates and scenarios.

Resolution

Please go to the 'Recommendation Scenarios' application and then click on the Gear button. Select the 'Restore' button in order to have the new template deployed to your system. This will bring all the SAP delivered templates and scenarios.

Keywords

Recommendation model templates are missing, recommendation model templates are empty. , KBA , CEC-MKT-PRI , Recommendation , Problem

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions