SAP Knowledge Base Article - Preview

3443114 - Log in fails because of an active session error "You have an active session".

Symptom

  • Sometime users are also getting the active session error below.
    "You have an active session on another device or browser. Please sign out from your current session before continuing with the new sign in."



  • The error keeps happening even after clearing cookies, and browser history.


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Environment

  • SAP Cloud Identity Service.

Product

SAP Cloud Identity Services all versions

Keywords

"You have an active session on another device or browser", "Please sign out from your current session before continuing with the new sign in", IAS, concurrent access, Identity, Authentication, "active session" , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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