SAP Knowledge Base Article - Preview

3443551 - ADS error with Document Services License Manager Exception

Symptom

  • After attempting to generate an ADS Form, the ADSUser gets locked and performance issues start.
  • The following error can be seen on the ADS trace:
    #BC-SRV-FP#com.adobe~DocumentServicesConfiguration#com.adobe/AdobeDocumentServices#com.adobe.AdobeDocumentServices#deploy_service#
    License exception while updating database form template: dest:FP_ICF_DATA_SID//sap/bc/fp/form/layout/FORM_NAME.XDP?fp-language=DE&fp-mlayout-sup=X&fp-cacheinfo= Locale: en_EN SID: SID TimeStamp: Application: SAFP Form: FORM_NAME SID: SID Client: xxx IsProductive: 1
    com.adobe.service.sap.licensing.LicenseException: Document Services License Manager Exception: There was a general error while updating the template for a form in the license database


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Environment

  • SAP S/4HANA
  • SAP S/4HANA FOUNDATION
  • SAP ERP
  • ABAP Platform
  • SAP NetWeaver
  • SAP ERP Central Component
  • SAP Solution Manager

Product

SAP ERP all versions ; SAP Forms service by Adobe all versions ; SAP NetWeaver Application Server for ABAP innovation package all versions

Keywords

ADS, Adobe Document Services, Document Services License Manager Exception: There was a general error while updating the template for a form in the license database, ADSUser, UUID, LicenseException, duplicate UUID, XDP, ADS_LICENSED_FORMS, Document Services License Service, License database lock , KBA , BC-SRV-FP , Forms Processing , Problem

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