SAP Knowledge Base Article - Public

3443601 - Application error when accessing Payment Information on Manage Data.

Symptom

  • Application error when accessing Payment Information on Manage Data.
  • On Employee Profile, the Payment Information portlet shows error "Unexpected failure."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to Manage Data
  2. Payment Information
  3. Select the affected Employee
  4. Application error appears: errorId=a01e015e-5439-47b3-9690-e201cc8291f7

AND

  1. On Employee Profile
  2. Payment Information block shows "Unexpected failure"

Cause

On Manage Data > Country/Region > the Country of the selected Payment Information is Inactive.

Resolution

Kindly remove the inactive time slice or make it inactive only when all payment information with the referred country is ended before its made inactive.

Keywords

unexpected failure, errorId=a01e015e-5439-47b3-9690-e201cc8291f7, fingerprint=e9b152ec2cfef913121a8ce0f26b204e6eefc808, a01e015e-5439-47b3-9690-e201cc8291f7, e9b152ec2cfef913121a8ce0f26b204e6eefc808, Payment Information, portlet, block, Manage Data, application error,  , KBA , LOD-SF-EC-PAY , Payment Information (Bank Information) , Problem

Product

SAP SuccessFactors Employee Central 2311 ; SAP SuccessFactors HCM Suite all versions