Symptom
- Application error when accessing Payment Information on Manage Data.
- On Employee Profile, the Payment Information portlet shows error "Unexpected failure."
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors HXM Suite
- SAP SuccessFactors Employee Central
Reproducing the Issue
- Go to Manage Data
- Payment Information
- Select the affected Employee
- Application error appears: errorId=a01e015e-5439-47b3-9690-e201cc8291f7
AND
- On Employee Profile
- Payment Information block shows "Unexpected failure"
Cause
On Manage Data > Country/Region > the Country of the selected Payment Information is Inactive.
Resolution
Kindly remove the inactive time slice or make it inactive only when all payment information with the referred country is ended before its made inactive.
Keywords
unexpected failure, errorId=a01e015e-5439-47b3-9690-e201cc8291f7, fingerprint=e9b152ec2cfef913121a8ce0f26b204e6eefc808, a01e015e-5439-47b3-9690-e201cc8291f7, e9b152ec2cfef913121a8ce0f26b204e6eefc808, Payment Information, portlet, block, Manage Data, application error, , KBA , LOD-SF-EC-PAY , Payment Information (Bank Information) , Problem