SAP Knowledge Base Article - Public

3443605 - Responsible group is not getting changed on a custom task - Onboarding

Symptom

Custom task responsible group configuration is automatically changed back to previous responsible group configuration, once is saved.

Environment

SAP SuccessFactors Onboarding

Cause

There are on-going task with the previous configuration

Resolution

The responsible group configuration will only change when there are no on-going tasks, you need to complete or delete all task that were created with the previous configuration.

You can review the open tasks, by going to Manage data > Select the task on the first search and on the second search all open tasks will appear.

You can either delete those entries or complete them.

Keywords

Offboardee, Onboardee, tasks, NHA, groups, new-hire Activity, not saving, updating , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors Onboarding all versions