SAP Knowledge Base Article - Public

3443609 - How to understand BUR001 relationship in C4C


You are attempting to create a BUR001 relationship between two individual customers within the C4C system, however, the system doesn't permit this action.


  • SAP Cloud for Customer


According to the system design, an "Account" refers to an organization or company, while an "Individual Customer" denotes a single person. However, the system only allows keeping contacts for accounts and not for individual customers.


The current system design doesn't allow you to create a BUR001 relationship between two individual customers. However, there are two potential solutions:

  1. If the main business partner is an individual customer, you can modify the action code to 05 in S4 using the Enhancement Spot: MDG_SE_SPOT_BPRELSHP (Navigate through SPRO -> Cross-Application Components->SAP Business Partner->Data Distribution-> BP Relationships Replication Request Outbound). Messages with these settings will consequently be disregarded in C4C.

  2. You can establish a custom relationship (ZBUR001) between the individual customer and contact person using the CPI post-exit iFlow.


BUR001, Relationship, Individual Customer, Person, Orgnazation , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , Problem


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