SAP Knowledge Base Article - Public

3443730 - Behaviour of disqualified candidates in Interview Scheduling - Recruiting Management

Symptom

  • Scheduled interviews are not automatically cancelled after disqualifying candidates.
  • Disqualified candidates are able to confirm interview time slots for 'Not Booked' interviews.
  • Interview confirmation emails are triggered for disqualified candidates.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Recruiter has scheduled an interview and sent interview invitation for the candidate.
  2. The candidate was disqualified later and moved to a disqualification status.
  3. The interview hasn't been automatically cancelled and the candidate can still confirm the interview time slot on the career site.
  4. Once the candidate confirmed the interview time slot, interview confirmation notifications were triggered.
    • Interview Confirmation to Candidate
    • Interview Confirmation to Interviewers
    • Interview Confirmation to Organizers are triggered.

Cause

Interviews with the status 'Not Booked' and 'Booked' need to be manually canceled or deleted for disqualified candidates.

Resolution

Please delete or cancel interviews for disqualified candidates. (The operator needs to have "interviewAssessment" feature-permission for the disqualified status in the Job Requisition template - Please refer to Configuring Interview Scheduling.)

To avoid the issue, please delete or cancel the interview before disqualifying the candidate.

If you would like to have interviews auto-cancelled when disqualifying candidates, please consider raising an enhancement Customer Influence Page, where you can also search and vote for existing ideas so they can become an enhancement for future product versions.

  • KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products

Keywords

RCM, interview scheduling, disqualified, candidate, email, notification, send, receive, RCM-69440 , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

Product

SAP SuccessFactors Recruiting all versions