Symptom
- Scheduled interviews are not automatically cancelled after disqualifying candidates.
- Disqualified candidates are able to confirm interview time slots for 'Not Booked' interviews.
- Interview confirmation emails are triggered for disqualified candidates.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Recruiter has scheduled an interview and sent interview invitation for the candidate.
- The candidate was disqualified later and moved to a disqualification status.
- The interview hasn't been automatically cancelled and the candidate can still confirm the interview time slot on the career site.
- Once the candidate confirmed the interview time slot, interview confirmation notifications were triggered.
- Interview Confirmation to Candidate
- Interview Confirmation to Interviewers
- Interview Confirmation to Organizers are triggered.
Cause
Interviews with the status 'Not Booked' and 'Booked' need to be manually canceled or deleted for disqualified candidates.
Resolution
Please delete or cancel interviews for disqualified candidates. (The operator needs to have "interviewAssessment" feature-permission for the disqualified status in the Job Requisition template - Please refer to Configuring Interview Scheduling.)
To avoid the issue, please delete or cancel the interview before disqualifying the candidate.
If you would like to have interviews auto-cancelled when disqualifying candidates, please consider raising an enhancement Customer Influence Page, where you can also search and vote for existing ideas so they can become an enhancement for future product versions.
- KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products
Keywords
RCM, interview scheduling, disqualified, candidate, email, notification, send, receive, RCM-69440 , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem