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SAP Knowledge Base Article - PublicSymptom
The following is a list of Approver Placeholders that are supported.
Environment
SAP Service Cloud Version 2
Resolution
To use the approver name in an email which is sent to the approver for requesting their approval, the custom placeholder "approverName" can be used.
The following custom placeholders are supported by approval service:
- requesterName
- requesterNotes
- processStatu
- approverName
- approverNotes
- uiLink
Keywords
Template, Service, Approver, Approval , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
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