Symptom
When Selecting To field on Email Editor there is no Contact Employee or Customer shown in the Search and following message is shown.
Environment
SAP Service Cloud Version 2
Reproducing the Issue
- Go to Cases.
- Open a Case.
- Select Email Option.
- Select the To field.
- No Contact, Employee or Customer is shown.
Resolution
This is an expected behaviour. No search result is shown if input text is empty and if there are no recently selected business partner (Contact/employee/Customer)
Search result will start showing result as soon as user starts typing.
Once a business partner is selected it will start appearing under recent selection (which comes when no search text is present).
Keywords
To, Contact,Email , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-EMP , Employee for SAP Sales/Service Cloud , CEC-CRM-CON , Contact for SAP Sales/Service Cloud , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , How To