3443985 - Text Missing in Ticket Timeline

Some texts are missing in the ticket timeline. 

SAP Cloud for Customer

1. Send an e-mail to an e-mail channel to create a ticket
2. Go to the Service work center
3. Go to the Ticket view
4. Open the ticket
5. Go to Overview
6. Check the text

Result: Some texts are missing from the original e-mail.

Missing texts are in angle brackets < > and the e-mail is received in a Plain Text format. This is an expected system behavior.

Not to put any texts in angle brackets.

text, content, missing, timeline, interaction, ticket, angle, brackets, plain, html, format , KBA , LOD-CRM-SRP-INT , Ticket Interactions , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SC-EML , Email , Problem