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3444157 - Error to run a screen capture in Work Zone Feed - [SAP Jam / SAP Work Zone]


  • Following reference documentation How to Record and Enhance Your Videos  to proceed with a screen capture but as the video record shows, nothing loads and the feature is not working. This only happens on Google Chrome and MS Edge. 
  • The out of the box screen capture is not working. 
  • On SAP Build Work Zone Advanced Edition or SAP SuccessFactors Work Zone when clicking the button on the Home Page to record a screen capture nothing happens. 



"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • SAP Build Work Zone Advanced Edition 
  • SAP SuccessFactors Work Zone
  • SAP JAM Collaboration


workzone, jam, screen recording, workzone feed, How to Record and Enhance Your Videos, WebRTC, Recording Videos, Screen capture on chromium based browsers, google chrome, mozilla firefox, MS edge, microsoft edge, supported browsers, INC7360287 , KBA , LOD-SF-SWZ-FED , Feeds , Problem

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