SAP Knowledge Base Article - Public

3444225 - Information Required for PSM Release Requests for SAP Cloud for Customer


If you need to access business content in SAP Cloud for Customer that has not been released for consumption through the Public Solution Model (PSM), you can request SAP to release this business content.


  • SAP Cloud Applications Studio
  • SAP Cloud for Customer


When you plan an add-on on the Studio, it is essential to understand and review the released application content to identify gaps early in your project. If needed, you can ask SAP to enhance the Public Solution Model (PSM) by creating an incident with following information:

  1. Create an case in the SAP cloud solution and use the prefix PSM. (For information on how to create an case, see here). Title with prefix “[PSM Request]” and the business object or UI screen name, for example “[PSM Request] Business Object Customer” or “[PSM Request] for Customer Accounts”
  2. Describe the use case of your solution and what you are trying to achieve (that is, what is the purpose of your development/solution?). This information gives SAP the possibility to evaluate which PSM enhancement in detail is equired.
  3. Describe the required business content/entities to be released in PSM, and why you need them. Be as precise as you can.
  4. If you require, for example, write access to a business content such as the fields of a business object element from a UI, provide a screenshot of that UI and highlight the elements that need to be enabled for read-access or for write-access.
  5. Add your contact information - that is, e-mail address and telephone number - so that SAP can easily get back to you in case of questions.

After we receive your PSM release request, it will take some time to evaluate your request from our side.

If the requested business content could be released, it usually will be released in the future Hotfix/Upgrade according to the development and testing time. Also, your request might get rejected because the change/access from PDI (Partner Development Infrastructure) to requested business content is not allowed.

See Also

SAP Help Portal: About the Public Solution Model (PSM)


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SAP Cloud Applications Studio all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions