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3444528 - Users are unable to authenticate on IAS. Error: User has expired and is no longer active.

Symptom

  • Users are unable to authenticate on SAP Cloud Identity Services (IAS).

  • The following error is seen:
    Your user was valid until <date>. For assistance, please contact your administrator.

    OR

    Sorry, but you are currently not authorized for access

  • In IAS Troubleshooting Log, the following error can be seen:
    state="failed", action="login", objectType="user", message="User has expired and is no longer active", category="audit.authentication"   


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Environment

SAP Cloud Identity Services

Product

Identity Authentication 1.0

Keywords

IAS, user, validity, expired, login, authentication, access , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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